How does the warranty process work?

  • For any towel warmer that you believe has a warranty issue, we recommend that you take some preliminary steps prior to sending the unit back to us to have it inspected. We recommend that you bypass all switches and wire the unit to a 3-prong plug and plug it directly into the wall (an extension cord should be used if no outlet is within close proximity). If the unit begins to heat properly, then it was a bad connection or faulty wiring/switch (Q 2016 or S2121) that has caused the problem.
  • If the unit is still not functioning accordingly, then please contact customer service and they will help you with your problem. To expedite the warranty procedures, please have a copy of your order confirmation or proof of purchase available.