Do you have Custom and Special Order Units?

  • Looking for a more unique look, style, shape or size? We also offer Special order Heated Towel racks available in our QUADRO, ELORY, SIRIO, VEGA and ANTUS collections – available in polished and brushed finish.
  • Hardwiring can be switched to the left side of the QUADRO, SIRIO, VEGA, ANTUS collections— These are considered Special Orders and carry a 10-14 week lead time.
  • The JEEVES Collection can be hardwired on the left side for an extra cost
  • Hydronic versions: we offer the QUADRO, ELORY, SIRIO, VEGA and ANTUS collections as well as the JEEVES Collection as hydronic models — These are considered Special Orders and carry a 10-14 week lead time.

 

ALL Special Order items require a 100% deposit prior to placing the order. All special order items carry a 10-14 week lead-time beginning on the date the deposit is received by Amba Products.

How does the warranty process work?

  • For any towel warmer that you believe has a warranty issue, we recommend that you take some preliminary steps prior to sending the unit back to us to have it inspected. We recommend that you bypass all switches and wire the unit to a 3-prong plug and plug it directly into the wall (an extension cord should be used if no outlet is within close proximity). If the unit begins to heat properly, then it was a bad connection or faulty wiring/switch (Q 2016 or S2121) that has caused the problem.
  • If the unit is still not functioning accordingly, then please contact customer service and they will help you with your problem. To expedite the warranty procedures, please have a copy of your order confirmation or proof of purchase available.

What if the Towel Warmer is too cold/hot?

  • JEEVES Collection: If the towel warmer is too cold for your liking, you can leave it on for longer periods of time. Do not use 15/30/60min timers, as they will not allow sufficient time for the unit to heat to its top temperature. If the unit has been on for at least an hour and is cold to the touch (i.e. little to no heat) you should contact our customer service department for troubleshooting. The Jeeves units are supposed to heat to 145°F – 154°F with an internal security cut-off at 158°F; this unit is equipped with an internal thermostat that is not adjustable. You should be able to grab and hold onto the bars without burning the skin, while still feeling very hot to the touch.
  • Italian Collection (ELORY, QUADRO, SIRIO, VEGA, and ANTUS): If the towel warmer is too hot for your preference, the Digital Heat Controller (standard on all models except Q 2016/S2121; see accessories below) allows you to adjust the heat level with 9 settings. These collections top temperature ranges between 131° – 167°F. If the units do not heat at all, you should contact the customer service department for troubleshooting.
  • RADIANT and SOLO Collections: These collections heat up to a top temperature of 149°F. It is not possible to adjust the temperature settings.
  • SWIVEL Collection: These units heat up to a top temperature of 136°F, and it is not possible to adjust the temperature setting.

Can a Towel Warmer be left on constantly? Do they consume a lot of energy? Are they safe to use?

  • The JEEVES units have a built in thermostat and internal thermal cutout for optimal energy consumption and safety. Once the unit reaches the ideal operating temperature, it then cycles itself to maintain this temperature. This allows them to be left on continuously, only drawing power to maintain the ideal temperature range. If for any reason it overheats, there is an internal safety cutout that will shut off the unit. A switch should always be added so the units can be switched off when not in use.
  • The ANTUS, ELORY, QUADRO, SIRIO & VEGA models come equipped with the Digital Heat Controller (except the Quadro Q 2016 and Sirio S2121). The Digital Heat Controller allows the user to adjust the unit within 9 settings, with level 9 being the highest. If the towel warmer is going to be turned on continuously with a towel, we recommend setting it on no higher than level 7. If you have it on a programmable timer for only a couple hours at a time, any setting can be used. The programmable timer will also help reduce power consumption.
  • For all other collections, once the units reach their top temperature, they will remain at that temperature and won’t fluctuate. You may add a timer to the units to better control energy consumption while still maintaining full use of the towel warmer (see accessories section below for more information on these items).
  • The units should be installed by a certified electrician according to the local electrical code. Most wiring in bathrooms today are already GFCI (ground fault circuit interrupter) equipped, which is an inexpensive electrical device that prevents the risk of electrocution.